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Refund Policy

Last Updated: March 1, 2025

 

At Level Up Displays, we strive to provide high-quality display solutions. If you are not completely satisfied with your purchase, please review our refund policy below.

 

1. Returns & Eligibility

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Returns must be requested within [X] days of receiving the product.

  • Proof of purchase (order confirmation or receipt) is required.

 

2. Non-Refundable Items

  • Custom or personalized products are final sale and cannot be returned.

  • Clearance or sale items are non-refundable unless defective.

  • Gift cards and digital products are not eligible for refunds.

 

3. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the issue.

  • We will offer a replacement, store credit, or refund, depending on the situation.

 

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to the original payment method within [X] business days.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

 

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return is received.

 

6. Exchanges

  • If you would like to exchange an item for a different one, please contact us. Exchanges are subject to product availability.

 

7. Contact Us
For refund or return requests, please contact us at:
📧 INFO@levelupdisplays.com
📍 TORONTO, ONTARIO

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